22. DISPUTE RESOLUTION
22.1 Amicable resolution. Before initiating any legal action, the parties undertake to attempt to resolve any dispute amicably by good-faith negotiation. The Customer agrees to first contact us at [email protected].
22.2 Governing law. These Terms are governed by, and construed in accordance with, the laws of Hong Kong, without regard to its conflict-of-laws rules.
22.3 Jurisdiction (Business Customers). For Business Customers, any dispute arising out of or in connection with these Terms shall be submitted to the exclusive jurisdiction of the courts of Hong Kong.
22.4 Consumers — protection of mandatory rights. Notwithstanding Sections 22.2 and 22.3, if the Customer is a Consumer domiciled in the European Union or in the United Kingdom: (a) such Consumer additionally benefits from the protection of mandatory consumer-protection laws of the country of habitual residence; (b) such Consumer may bring proceedings before the courts of the country of habitual residence and may also be sued only before those courts (Art. 18 Brussels I bis Regulation; UK CJJA 1982 as amended). EU Consumers may also use the European Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr/.
22.5 Limitation period. To the maximum extent permitted by applicable law, any claim arising out of these Terms must be brought within twelve (12) months from the event giving rise to the claim. This Section does not affect non-waivable statutory limitation periods applicable to Consumers.
23. GENERAL PROVISIONS
23.1 Entire agreement. These Terms, together with the Privacy Policy, the Cookie Policy, the Acceptable Use Policy and any signed statement of work or order form, constitute the entire agreement between the parties and supersede any prior agreement on the subject matter.
23.2 Severability. If any provision is held invalid or unenforceable, the remaining provisions remain in full force and effect, and the invalid provision shall be deemed replaced by a valid provision that most closely reflects the parties' original intent.
23.3 No waiver. Failure by either party to enforce any right does not constitute a waiver of that or any other right.
23.4 Assignment. The Customer may not assign or transfer its rights or obligations without our prior written consent. Horus Media may assign these Terms in the context of a corporate transaction (merger, acquisition, reorganisation) provided the rights of the Customer are not adversely affected.
23.5 Independent contractors. Nothing in these Terms creates a partnership, joint venture, agency or employment relationship between the parties.
23.6 Third-party rights. Save as expressly stated, no third party shall have any right to enforce these Terms.
23.7 Headings. Headings are for convenience only and do not affect interpretation.
24. CONTACT
For any question, complaint, refund request or legal communication, please contact:
Horus Media Limited
Flat 5, 4/F, Won Hing Building, 74–78 Stanley Street, Central, Hong Kong
E-mail: [email protected]
Website: https://horusmediasolution.com
— End of Terms and Conditions —
ACCEPTABLE USE POLICY (AUP)
Horus Media Limited — horusmediasolution.com
Effective date: 19 May 2026 • Last updated: 19 May 2026 • Version 1.0
1. PURPOSE AND SCOPE
1.1 This Acceptable Use Policy ("AUP" or "Policy") sets out the rules that govern your access to and use of the website https://horusmediasolution.com, the services, platforms, applications and digital products provided by Horus Media Limited ("Horus Media", "we", "our" or "us") (collectively, the "Services").
1.2 This Policy forms an integral part of, and must be read together with, our Terms and Conditions of Use ("Terms"), our Privacy Policy and our Cookie Policy. Capitalised terms not defined here have the meaning set out in the Terms.
1.3 This Policy applies to (a) all Customers and Authorised Users of the Services; and (b) any third party that interacts with the Services, including end-customers of our Business Customers.
1.4 Failure to comply with this Policy is a material breach of the Terms and may result in immediate suspension or termination of access to the Services, in accordance with Section 18 of the Terms, without prejudice to any other legal remedy.
2. GENERAL PRINCIPLES
When using the Services, the Customer agrees to:
• comply with all applicable laws and regulations (including, without limitation, those of Hong Kong, the European Union, the United Kingdom and the Customer's country of residence or operation);
• act in good faith, honestly and with reasonable care;
• respect the rights, dignity and reputation of others;
• not engage in any conduct that may damage, disable, overburden or impair the Services or interfere with their use by others;
• not facilitate or encourage third parties to engage in any conduct prohibited under this Policy.
3. PROHIBITED ACTIVITIES — GENERAL
The Customer may not use the Services to engage in, promote, facilitate or enable any of the following activities:
3.1 Illegal activities
(a) Any activity that violates applicable national, EU, UK or international law;
(b) Money laundering, terrorism financing, financing of weapons of mass destruction, or breach of international sanctions imposed by the United Nations, the European Union, the United Kingdom (HM Treasury / OFSI), the United States (OFAC) or Hong Kong;
(c) Bribery, corruption, kickbacks or other dishonest payments contrary to the Hong Kong Prevention of Bribery Ordinance, the UK Bribery Act 2010, the US Foreign Corrupt Practices Act or equivalent laws;
(d) Tax evasion, customs fraud, accounting fraud or any other financial crime;
(e) Activities prohibited by competent regulators or by court order.
3.2 Fraudulent and deceptive activities
(a) Any form of fraud, scam, phishing, identity theft, account takeover, social engineering or impersonation;
(b) Submission of false, inaccurate or misleading information at registration or in any subsequent interaction;
(c) Use of stolen, falsified or unauthorised payment instruments;
(d) Creation of fake accounts, fake reviews, fake testimonials, fake engagement metrics or artificial inflation of advertising results;
(e) Pyramid schemes, multi-level marketing schemes with no genuine product, "get-rich-quick" or other deceptive business models;
(f) Misleading advertising, false claims about the Services, deceptive marketing practices contrary to Directive 2005/29/EC, the UK CPUT Regulations 2008 or equivalent laws.
3.3 Harm to persons and rights
(a) Harassment, threats, stalking, defamation, hate speech, incitement to violence or discrimination based on race, ethnicity, religion, gender, sexual orientation, disability or any other protected characteristic;
(b) Content or activities involving the sexual exploitation or abuse of minors (CSAM is reported to law-enforcement authorities and to the National Center for Missing & Exploited Children where applicable);
(c) Doxxing, unauthorised publication of personal data of others, revenge porn or non-consensual intimate imagery;
(d) Promotion of self-harm, suicide or eating disorders.
3.4 Intellectual property and personality rights
(a) Infringement of any copyright, trademark, patent, trade-secret, database right or other intellectual-property right;
(b) Unauthorised use of names, images, voices or likenesses of identifiable persons;
(c) Reverse engineering, decompilation, scraping or extraction of substantial parts of the Services or of any third-party platform (e.g. Meta, Google, Telegram) in breach of their terms of service;
(d) Removal or alteration of copyright, trademark or proprietary notices.
3.5 Security and integrity of systems
(a) Distribution of malware, viruses, ransomware, trojans, spyware, keyloggers, worms or any other malicious code;
(b) Unauthorised access to or attempts to access systems, accounts, networks or data of Horus Media or third parties;
(c) Denial-of-service (DoS/DDoS) attacks, traffic flooding, brute-force attacks, vulnerability scanning without authorisation, penetration testing without our prior written consent;
(d) Use of bots, scrapers, crawlers or automated tools to access the Services beyond what is expressly authorised by us;
(e) Circumvention of authentication, rate-limiting or other security mechanisms.
3.6 Privacy and data-protection violations
(a) Collection, use, transfer or disclosure of personal data without a valid legal basis under EU GDPR, UK GDPR, Hong Kong PDPO or other applicable data-protection laws;
(b) Sending unsolicited commercial communications (spam) in breach of EU Directive 2002/58/EC, UK PECR, Hong Kong UEMO or equivalent laws;
(c) Sale or transfer of personal data scraped from third-party platforms without consent;
(d) Use of the Services to track, profile or surveil individuals unlawfully.
4. PROHIBITED AND HIGH-RISK INDUSTRIES
The Services may NOT be used directly or indirectly in connection with the following industries, products or activities, which are prohibited under our payment-processor's compliance rules (Airwallex) and/or applicable law:
4.1 Strictly prohibited
(a) Weapons, firearms, ammunition, explosives, military equipment and components, except where supplied to authorised government entities under appropriate licences;
(b) Illegal drugs, narcotics, controlled substances, drug paraphernalia or precursors;
(c) Counterfeit goods, replicas, knock-offs, or grey-market goods;
(d) Child sexual abuse material and any sexual content involving minors;
(e) Human trafficking, prostitution, escort services, sex work and any form of sexual exploitation;
(f) Body parts, human remains, organs or unauthorised human-tissue products;
(g) Wildlife, endangered species or products thereof in breach of CITES;
(h) Stolen property, hacking services, sale of credentials, malware, "booters", "stressors", carding services, fake IDs;
(i) Terrorism, terrorism financing, extremist organisations or content;
(j) Sanctioned countries, regimes, entities or individuals;
(k) Multi-level marketing without a real underlying product, Ponzi schemes, pyramid schemes;
(l) Unlicensed financial services, unauthorised deposit-taking, unauthorised currency exchange, unlicensed money-services businesses;
(m) Unlicensed gambling, online casinos, sports betting, lottery, sweepstakes operated without all required licences;
(n) Unlicensed pharmaceuticals, prescription-only drugs sold without prescription, unapproved medical devices, fake medicines;
(o) Adult content (pornography, escort services, "live" adult cam services) — even where legal in some jurisdictions — is not supported.
4.2 High-risk activities requiring prior written approval
We do not generally support the following activities; they may be considered only on a case-by-case basis subject to enhanced due diligence and the express written approval of Horus Media and of Airwallex:
(a) Cryptocurrency, NFTs, token offerings, DeFi services;
(b) CBD, cannabis, kratom or related products (even where locally legal);
(c) Forex, binary options, contracts for difference (CFDs), high-leverage trading;
(d) Crowdfunding, peer-to-peer lending, ICO/IDO services;
(e) Dating services, marriage agencies, mail-order brides;
(f) Tobacco, e-cigarettes, vaping products;
(g) "Get-rich-quick" courses, trading signal services, investment advice without licence;
(h) Door-to-door sales, telemarketing operations.
5. ADVERTISING-SPECIFIC RULES (Meta Ads, Google Ads, marketing services)
When Horus Media provides advertising and marketing Services on behalf of the Customer, the Customer warrants and agrees that:
5.1 The advertised products, services, business models and landing pages comply with: (a) Meta Advertising Policies; (b) Google Ads policies; (c) all other relevant advertising-platform rules; (d) applicable advertising laws (e.g. Italian Consumer Code, UK ASA CAP Code, EU UCPD).
5.2 The Customer will NOT request the promotion of any product, service or content that is prohibited or restricted under Sections 3 or 4 above.
5.3 The Customer will NOT submit ad creatives that contain false claims, unsubstantiated health/financial claims, exaggerated testimonials, "before-and-after" misleading images, or content that targets vulnerable categories (minors, persons with addictions or mental-health conditions).
5.4 The Customer will hold and provide upon request any required disclaimers, certifications, professional licences or regulatory approvals (e.g. medical, financial, legal services).
5.5 Horus Media reserves the right to refuse, suspend or terminate any campaign that, in its sole discretion, violates this Policy, advertising-platform rules or applicable law, without refund of media budget already spent.
6. CONTENT GUIDELINES
When the Customer uploads, submits or generates content through the Services (briefs, copy, creatives, customer datasets, etc.), the Customer guarantees that such content:
(a) is owned by, or duly licensed to, the Customer;
(b) does not infringe third-party rights (including IP, image, name, voice, privacy);
(c) does not contain malicious code;
(d) is accurate, lawful and not misleading;
(e) complies with all the rules set out in Sections 3, 4 and 5 above;
(f) where containing personal data of third parties, has been lawfully collected with all required consents and information.
7. USE OF AIRWALLEX FOR PAYMENTS
7.1 Payments through the Services are processed by Airwallex as our authorised payment service provider. The Customer's use of the Services through Airwallex is also subject to Airwallex's own terms of service, acceptable use rules, prohibited and restricted businesses lists, and KYC/AML requirements.
7.2 The Customer must not attempt to use the Services or Airwallex to: (a) process payments for goods or services not authorised under Airwallex's rules or under this Policy; (b) split, structure or layer transactions to circumvent AML or sanctions controls; (c) process payments on behalf of unrelated third parties (transaction laundering / factoring); (d) misrepresent the nature of the underlying business when submitting transactions.
7.3 The Customer agrees to cooperate with any KYC/KYB, source-of-funds or transaction-monitoring request made by Horus Media or Airwallex.
8. MONITORING AND ENFORCEMENT
8.1 Right to monitor. While we do not have a general obligation to monitor content or activity, Horus Media reserves the right (without the obligation) to monitor use of the Services to detect violations of this Policy, fraud, security threats or non-compliance with applicable law.
8.2 Reporting. The Customer must report to [email protected] any actual or suspected violation of this Policy, including security incidents, fraud, or abuse by other users.
8.3 Investigations. Horus Media may investigate any suspected violation and may share information with law-enforcement agencies, supervisory authorities, Airwallex, third-party platforms (Meta, Google) or affected parties, in accordance with applicable law and our Privacy Policy.
8.4 Cooperation. The Customer agrees to cooperate fully with any investigation by Horus Media or by a competent authority, including by providing documents, information and access where lawful.
9. CONSEQUENCES OF VIOLATION
9.1 Without prejudice to any other remedy under the Terms or at law, in case of breach (or reasonable suspicion of breach) of this Policy, Horus Media may, at its sole discretion:
(a) issue a warning;
(b) restrict, limit or suspend the Customer's account or specific functionalities;
(c) remove or block access to non-compliant content;
(d) terminate the Customer's account and the contractual relationship with immediate effect, in accordance with Section 18.4 of the Terms;
(e) refuse to process refunds for Fees already paid for the period of the violation;
(f) retain payments and apply offsets to recover damages, fines or chargebacks;
(g) report the violation to law-enforcement authorities, supervisory authorities, advertising platforms or Airwallex;
(h) seek any other legal remedy, including damages, injunctive relief or specific performance.
9.2 The Customer shall reimburse Horus Media for any fine, penalty, damage, loss or expense (including legal fees) suffered as a result of the Customer's violation of this Policy, in accordance with Section 15 of the Terms.
10. CHANGES TO THIS POLICY
We may update this Policy from time to time to reflect changes in law, regulation, payment-processor requirements or our business practices. Material changes will be communicated through a prominent notice on the Website or by e-mail at least fifteen (15) days before they become effective. Continued use of the Services after the effective date constitutes acceptance of the updated Policy.
11. CONTACT
For any question relating to this Acceptable Use Policy, or to report a violation, please contact:
Horus Media Limited
Flat 5, 4/F, Won Hing Building, 74–78 Stanley Street, Central, Hong Kong
E-mail: [email protected]
Website: https://horusmediasolution.com
— End of Acceptable Use Policy —